Office hours for the District are

Monday through Thursday from 7:30 a.m. until 5:00 p.m
Friday from 7:30 a.m. until 4:00 p.m.

The office is closed on Saturday, Sunday and holidays.

Please call Customer Service 503-722-9220.

If the emergency occurs outside of regular office hours a recording will direct you to our emergency service line. Emergency situations include low or high pressure problems and emergency shut-offs.

If you call the Customer Service phone number after hours, you will hear a recording giving you several options. This message also includes the emergency number.

DO NOT call the emergency number with questions regarding your account. Emergency personnel DO NOT have access to billing or customer account information.

For questions on your account, service requests, closing or opening an account, or to pay your bill by credit or debit card, please call 503-722-9220 during office hours. Calls are answered in the order received. You may also access your account online.

Bills are computed based on the amount of water you use. The rate per unit of water used [one unit equals 100 cubic feet of water (also known as a “CCF”) or 748 gallons] is on a sliding scale. These are shown as “Blocks” on your water bill. The more water used, the higher the cost per unit. CRW’s billing blocks for single family dwellings are can be found under CRW's Water Rates and Charges.

Bills also include a bi-monthly meter charge based on the size of the meter.
Meters are read bi-monthly.

Bills are sent the last day of the even months and are due the fifteenth of the odd months.

RapiPay
The easiest way to pay your water bill is by signing up for the District’s program called RapidPay. This program automatically withdraws the amount due on your bi-monthly water bill from your bank account. Call 503-722-9220 to have a form sent to you or download and return the RapidPay sign up form.

Online Bill Payment
You may also pay online anywhere at anytime with VISA, MasterCard or Discover. Register your online account at Online Bill Payment.

Mail Check or Money Order
Payments can also be made by check or money order mailed to:

• Clackamas River Water
  PO Box 3277, Portland, OR 97208
  (or dropped off at the District office 16770 SE 82nd Dr., Clackamas, OR 97015)
• Beavercreek Cooperative Telephone Company
  15223 Henrici Rd., Oregon City, OR 97045
• Milwaukie Center
  5440 SE Kellogg Creek Dr, Milwaukie, OR 97222
• Pioneer Community Center
  615 5th St, Oregon City 97045.

Walk-In
Cash, checks, and credit cards are accepted at the District administration building (16770 SE 82nd Dr, Clackamas, OR 97015) during business hours.

Your water meter has a needle that turns like the second hand of a clock. Each time it goes around, one cubit foot of water (or 7.48 gallons) has been used. All water meters also have a small triangle-shaped dial that has no values around it, but it will detect small water flows. To determine if you have a leak, do the following steps:

1. Turn off water sources being used in the house or any water features in your yard.
2. Note the position of the dial on the water meter.
3. Do not use any water for 20 minutes and if the triangle-shaped dial indicator has not moved, you can feel comfortable that you do not have a leak.
4. If this indicator needle has moved, start checking your hose connections, toilets, faucets, sprinkler systems, or any water features for drips or running water.

A sudden, hidden leak can cause an unusually high water bill. If this happens, customers may be eligible for a leak adjustment, which provides partial relief for excess water charges caused by an accidental leak.

Step 1: Repair the Leak Promptly

Leak adjustments are only considered for sudden and accidental leaks that occur beyond the water meter. Once you discover a leak—or are notified by the District—it must be repaired within 30 days. Repairs must be verifiable, either through receipts or inspection.

Step 2: Gather Required Documentation

After the repair is completed, collect the following information:

• Date of request
• Customer name, service address, and phone number
• Date the leak was repaired
• Location of the leak and what caused it
• Proof of repair costs (such as invoices or receipts)

Step 3: Submit Your Request on Time

Leak adjustment requests must be submitted within 30 days of the repair. Requests received after this window may not be eligible for review.

Step 4: Review and Credit Processing

Customer Service staff review each request to ensure it meets the policy criteria. If approved, the adjustment is calculated by comparing the excess water use during the leak period to your average usage for the same time of year in previous years. Customers are notified of approval or denial within 30 days, and approved credits are applied to the account within 45 days.

Important Things to Know

• Leak adjustments are limited to four approvals within a five-year period per customer or property.
• Adjustments are not granted for high usage caused by things like running faucets, hoses left on, or excessive lawn watering.
• Customers are responsible for maintaining plumbing and water lines beyond the meter.
• If you have questions or disagree with a decision, there is an appeal process available through Customer Service.

To obtain a leak adjustment form, please contact Customer Service at 503-722-9220 or email service@crwater.com.

Regular Board meetings are held at 6:00 p.m. on the second Thursday of each month in Clackamas River Water’s Administrative offices at 16770 SE 82nd Drive. The public is encouraged to attend. Special meetings are advertised through the newspaper and posted in the kiosk at the front of the building.

The Clackamas River begins at an elevation of 4,909 feet on the western slopes of the Cascade Range in the Mt. Hood National Forest. Forty-seven miles of the river are federally protected as part of the National Wild and Scenic Rivers System. The Clackamas River Watershed drains nearly 940 square miles of forests, mountain meadows, farmlands, suburban neighborhoods, and light industrial areas before meeting with the Willamette River. More than 300,000 Oregonians rely on the Clackamas River for high quality drinking water, hydroelectric power, and outdoor recreation.

Customers in the Clackamas (North) Service Area receive water from the Clackamas River. Customers in our Clairmont (South) Service Area receive water that comes from the Clackamas River and is purchased from South Fork Water Board. The water is then treated with chlorine prior to entering the distribution system.

Clackamas River Water serves portions of Clackamas, Milwaukie, Happy Valley, Portland, Oregon City, and unincorporated Clackamas County, divided into two service areas. Customers in the Clackamas (North) Service Area receive water from the Clackamas River that is treated at the CRW treatment plant. Customers in our Clairmont (South) Service Area receive water that comes from the Clackamas River and is purchased from South Fork Water Board. Please refer to the service area map to determine which service area you are in.Service Area Map